Shipping & Returns
DELIVERY
PLEASE NOTE: UK + EU shipping is suspended until further notice. We apologise for any inconvenience this may cause.
DELIVERY COSTS
FREE Shipping when you purchase 2 or more pairs!
For orders below this threshold, the following costs apply:
| United Kingdom | |
| Standard (3 - 5 business days) | £5 |
| Express (2 business days) | £8.00 |
| North America | |
| Standard (4-7 business days) | £10 |
| Rest of the World | |
| Standard (7-10 business days) | £20 |
TAXES & DUTIES
All duties, fees, and taxes applicable to your region within the US and UK are covered.
Please note that you may be responsible for duties, fees, and taxes applicable within other countries (including EU, Canada, etc).
TRACKING
Once your order has been shipped you will receive a shipping confirmation email. In the email, you will be provided with a tracking number. If you have any questions about your order please contact us at info@coixshoes.com.
RETURNS
If for any reason you are not happy with your purchase you may return the items within 14 days of receiving your order for a full refund. Please note that we do not offer a return shipping label, thus you are liable for associated return shipping fees.
Orders paid for through PayPal can take advantage of their 'Return Shipping on US' Scheme, giving up to $30/€30/£15 refund for up to 12 returns/year. Please note: You must explicitly activate the refunded returns service on your PayPal account before you purchase to qualify.
All items must be returned in the original condition and packaging along with the original invoice (where applicable) to:
UK + EUROPE
CoIX Shoes
3 Eastpoint
90 Church Road
London, E10 5JP
United Kingdom
NORTH AMERICA + REST OF WORLD
CoIX Shoes
517 Hemlock Street
Brooklyn, NY 11208
United States of America
Please make sure your items are returned new, unused and with all CoIX packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted.
Please allow 1 week from the time we receive your return for it to be processed. We will notify you via email once your return has been processed.
EXCHANGES
We do not accept exchanges at this time. If you are looking for a different size and/or color for an item already purchased, simply return the item(s) and place a new order.
Please contact us at info@coixshoes.com if you have any further questions.